FAQ

We’ve answered some of the most common questions below to help make your experience with Amoura as smooth as possible. If you can’t find what you’re looking for, feel free to contact our support team.

Orders & Payments

How do I place an order?

Simply browse our collection, select your item, add it to your cart, and proceed to checkout. Once your payment is complete, you’ll receive an order confirmation email.

What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment options available at checkout.

Can I change or cancel my order?

If your order has not yet been processed or shipped, we may be able to make changes or cancel it. Please contact us as soon as possible with your order number.

Shipping & Delivery

Where do you ship?

We currently ship to multiple locations. Available shipping destinations and rates will be displayed at checkout.

How long does shipping take?

Processing times vary depending on the product, but most orders are processed within 1–3 business days. Delivery times depend on your location and chosen shipping method.

How can I track my order?

Once your order has shipped, you’ll receive a tracking link by email so you can follow your delivery.

Returns & Refunds

What is your return policy?

If you’re not completely satisfied with your purchase, please contact us within the return period stated in our Returns Policy. Items must be unused and in original condition.

How do refunds work?

Once your return is received and approved, your refund will be issued to your original payment method. Please allow several business days for the refund to appear on your account.

Products & Gifting

Are Amoura gifts suitable for special occasions?

Yes. Our gifts are designed for meaningful moments such as birthdays, anniversaries, celebrations, and special milestones.

Are your products personalised?

Product details will clearly state if an item includes personalisation. Please double-check all custom details before placing your order.

Will my gift arrive ready to give?

Yes. Our products are thoughtfully packaged to ensure they arrive beautifully presented and ready to gift.

Account & Support

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders and save your details for faster checkout.

How can I contact customer support?

If you need assistance, please email us at support@amouragift.com. We aim to respond to all enquiries within 24–48 hours.

General Questions

Why choose Amoura?

Amoura was created to offer gifts with meaning. We focus on thoughtful design, quality, and creating products that feel personal and memorable.

If you have any additional questions, we’re always happy to help.